CROSS OSAKA

RESERVATION

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BEST RATE

If you find an accommodation plan for Cross Hotel Osaka offered on a reservation website that is cheaper than the same plan that you reserved on the Cross Hotel Osaka official website, send an email to the hotel within 24 hours of making the reservation. If we are able to confirm that we were not able to offer the best rate, we guarantee that we will offer the same price as the one you found.

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Terms and conditions of the Best Rate Guarantee

In guaranteeing the best rates, the following conditions must be met.

・ The accommodation plan must have the same conditions and benefits
・ The dates of arrival and departure must be the same
・ The number of guests must be the same
・ The room type must be the same
・ The stay duration must be the same (check-in and check-out times)
・ The payment method must be the same
・ The cancellation policy must be the same

Conditions that make the guarantee invalid

The following cases are excluded from the price comparison guarantee. Thank you for your understanding.

• Prices that are not advertised to the general public (corporate agreement discount rates, etc.)
• Prices for special membership-based organizations or affiliated facilities
• Package prices that include benefits other than hotel accommodation, such as admission into other facilities, public transportation, and meals
• Reservations made only by phone, or prices that are not available for reservation on the website
• Prices that require advance payment using coupons, hotel vouchers, credit cards, etc.
• Prices that the hotel has no control over, such as sales offered by travel agencies (arranged trips, group travel plans, etc.)
• Prices that require you to enter your credit card number at the time of reservation
• Prices offered at auction sites (joint purchase sites, etc.)
• Prices that fluctuate due to exchange rates

Inquiries regarding best rates

If you find an accommodation plan for Cross Hotel Osaka offered on a reservation website that is cheaper than the same plan that you reserved on the Cross Hotel Osaka official website, send an email to the hotel within 24 hours of making the reservation. If we are able to confirm that we were not able to offer the best rate, we guarantee that we will offer the same price as the one you found.
The following conditions must be met in order to stay at our hotel under our lowest price guarantee.

• The terms and conditions for the Best Rate Guarantee detailed above must be met at the time of price comparison
• We must be able to confirm your reservation number that proves you made a reservation on the Cross Hotel Osaka official website
• You must have the information that shows the reservation price on the Cross Hotel Osaka website and the cheaper price available on the reservation site (reservation site name, plan name, prices, etc.)
• Your current reservation must not be canceled.

Frequently asked questions

Here are some frequently asked questions regarding our Best Rate Guarantee.
Please see the page below.

See the frequently asked questions

Contact Cross Hotel Osaka

For inquiries regarding the Best Rate Guarantee, please contact us using the contact form below.

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