Business name ORIX Hotel Management Corporation
Representative Takaaki Nitanai (President)
Website name Cross Hotel Sapporo
Address 23 Kita 2 Nishi 2, Chuo-ku, Sapporo, 060-0002
Operating director Shigeki Kikuchi (General Manager)
Sales price Depends on the accommodation plan (see the accommodation plan page for details).
Costs other than the sales price We charge the accommodation tax required by the Hokkaido prefectural government separately. (As of January 1, 2017)
Payment method If paying at the reception desk: Cash, credit card, or gift card (JCB, Visa gift card, etc.)
If paying in advance with a credit card: You will be charged by the credit card company based on the check-out date.
Payment due If paying at the reception desk: At check-in
If paying in advance by credit card: Settlement complete at the time of check-out
Product delivery due
(Completion of reservation)
If you use this website to reserve your stay, the reservation will be deemed complete once the reservation completion notice appears on the customer’s screen.
Refunds Due Refunds Due to the nature of the products and services offered, no refunds are provided after the guest’s stay.
Cancellation fee Based on the general terms and conditions for accommodation, cancellations can be made free of charge until two days before the date of arrival. Starting from one day before arrival, the following cancellation fees will be charged:
Cancellations the day before the date of arrival: 20% of accommodation fee
Cancellations on the day of arrival: 80% of accommodation fee
No-show with no notice: 100% of accommodation fee
* Conditions may differ depending on the accommodation plan. Please see the accommodation plan page for details.
* For large groups, we may charge cancellation fees according to a different set of terms and conditions.
Contact Cross Hotel Sapporo
23 Kita 2 Nishi 2, Chuo-ku, Sapporo, 060-0002
Phone: +81-11-272-0010